Refund policy

Cancellation by the-chapters.com  

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in merchandise or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account.

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfil, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If, however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. the-chapters.com reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order. 

Cancellations by the customer 

You may cancel your order or some merchandise in your order before we bill and ship the merchandise. You may also exchange the merchandise or get a refund by returning the merchandise (with the exception of Gift Vouchers, E-Vouchers, Git Cards & Magazines) in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 3 days from the date on which these merchandise are delivered. For details of how to exercise this right please see our Returns Policy. the-chapters.com does not accept returns or exchanges of Gift Vouchers, and E-Vouchers. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund only the merchandise amount, if any, charged to your card. We will not refund the shipping charges for the product. However, orders placed for the Gift vouchers and E-Vouchers cannot be cancelled or returned. The customer agrees not to dispute the decision made by the-chapters.com and accept the-chapters.com decision regarding the cancellation. 

Returns/Exchange at Chapters stores:

  1. Most merchandise are returnable in our stores, to check which merchandise cannot be returned in our stores please call our customer care on +91 9220476677  10:30 am to 8:30 pm Monday to Friday, or you may email us at connect@the-chapters.com. You may visit any Chapters store in India, and return the merchandise in unused condition, along with the original sale invoice.

  2. In-store return: If you return any merchandise purchased on the-chapters.com at any Chapters store, you shall be issued a Chapters credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any Chapters store within 6 months.

  3. Please note that the original Chapters credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.

  4. Chapters credit note can only be used to pay for purchases at Chapters stores, and cannot be redeemed against purchases made on the-chapters.com.

  5. The issue of Chapters credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Chapters for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit/ debit card or through any other means.

Returns/ Exchange through courier collection:

  1. Any refund against a return request made to the-chapters.com customer support, and collected by courier from the delivery address where the merchandise was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.

  2. After the merchandise is received by the-chapters.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.

  3. Refunds of payments charged to the Cardholder’s credit / debit card will only be credited back to the Cardholder’s credit / debit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit / debit card account as that is managed by the Cardholder’s issuing bank.

  4. Some merchandise can only be returned through courier collection process.